Help and Troubleshoot

product

1. Where can I buy JOVEN products?
   You can approach any of our dealers in Singapore to purchase Joven products. The list of dealers can be found in the list of dealers page. Alternatively, you can contact any of our Customer Service number at Tel: (+65) 62833181, 67493772, 67496421
2. I just bought a new unit of JOVEN product but am I allowed to return it?
   Please contact JOVEN Customer Service number at Tel: (+65) 62833181, 67493772, 67496421.
3. What is the difference between storage and an instant water heater system?
   Storage water heater systems are multipoint systems that provide hot water for more than one outlet in the household. Whereas, Instant water heaters are single point system that provide hot water for a single outlet of use. Storage water heater systems are needed for Bathtubs, Jacuzzi's, Rainshowers, Mixer taps, Sink, Kitchen or Washing machine. Instant water heater system only provides hot water for shower only. House piping is essential for a successful installation of your unit, therefore, do ensure double pipings are ready for your storage water heater and single piping for your instant water heater system.
4. Does JOVEN provide any installation for storage & instant water heater?
   A site survey would be required to access the type of installation before we can determine the cost of installation. Please call customer service centre for more details at Tel: (+65) 62833181, 67493772, 67496421
5. Why is the water pressure from my water heater so low?
   The problem of water pressure arises from household water supply. The water heater only heats up the water from the existing water pressure supplied to the heater.
6. What should I do when my water pressure is too high?
   When the water pressure supplied to water heater is too high, especially for water storage heaters, it can cause the pressure relief valve to release the high pressure through the overflow pipe. Please call the building management personnel to find the cause of this high pressure. High water pressure can cause unnecessary water leakage.
7. Where can I buy JOVEN purifier catridge?
   You can buy it directly from us at our Main Office in Ubi Tech Park, Blk 10 Ubi Crescent #02-18. Alternatively you can find out dealers at the dealer page link in the top menu bar above or contact our Customer Service Hotline. Tel: (+65) 62833181, 67493772, 67496421

service

1. I have a unit of JOVEN water heater which I have not used during the warranty period. Am I allowed to extend the warranty period?
   Warranty period of the product will be active from the day the product has been purchased.
2. What do I need to do when I experience a problem with my unit?
   Please check that the electrical supply to the heater is switched on. Check that the green light on the water heater is lighted up. Instant water heater: Turn on the stop valve and the red light will light up with water flowing out from the shower head. Storage water heater: Check that the storage water heater has a red light turned. If you still do not have hot water, call us at our hotline. Tel: (+65) 62833181, 67493772, 67496421
3. How many days will it take for service to be performed after I report to services department?
   It will normally take 3-5 working days after a report has been made.
4. I require an immediate service on my JOVEN product, will JOVEN be able to attend to my product immediately?
   JOVEN is committed to our service policy which is to attend to a service call depending on the urgency within 3 working days.
5. Can I send my JOVEN product for inhouse servicing at JOVEN office?
   It is advisable for clients to arrange a service meeting with our technicians because a doorstep service allows our technician to rectify problems such as water supply or electric supply problem
6. What happens if I need to repair my JOVEN water heater after the warranty?
   Please contact JOVEN Customer Service number at Tel: (+65) 62833181, 67493772, 67496421.
7. If I have lost my warranty card or my document for proof of purchase, am I still entitled for warranty claims?
   Warranty card and proof of purchase must be available for any warranty claims.
8. My product's warranty period has expired. I have just engaged JOVEN for their service on my product. For how long is my JOVEN product insured?
   For customers whose warranty period has expired, JOVEN would provide an additional 3 months warranty on the parts which have been serviced.
9. Am I allowed to make payment for JOVEN services by using bank cheques or credit cards?
   All JOVEN services must be settled by cash.
10. How many showers can the JOVEN instant water heater provide?
    You can take endless hot showers with the hot water the JOVEN instant water heater provides. Because it does not use a tank, there is no limit. You and your family can enjoy shower after shower without running out of hot water. And since the JOVEN heats water only as it is drawn, you will also save on your water heating costs. You will save and have an endless supply of hot hater on demand.
11. Can JOVEN help to service my water heater from other brands?
    JOVEN is not responsible for service of water heaters from other brands.

technical

1. What is wrong with my instant water heater when it trips at starting time?
   It could be possible that your wiring problem such as MCB under size. Please check and rectify it with your wireman and if it still trips after being checked, that means there is something wrong with thermostat & heating element and you have to call a qualified JOVEN Service technician to service your heater set.
2. What is Dryburn?
   The term Dryburn is used to explain the problem of storage water heater electrical being switched on before water is filled within the tank causing the heating element or thermofius to burn. The copper heating element is to heat up the water like any element in the kettle. It's important to ensure that the tank is full of water to ensure heating element is always immersed in the water to avoid it from dryburn. Upon experiencing water shortage, please switch off your electrical supply to your storage water heater.
3. I just installed one unit of Instant water heater, but then my unit does not give any hot water after it has been installed. What is wrong?
   Problems in installation normally arise from wrong installation or wiring problems. Please read the instruction manual carefully before performing any installation. Inlets and outlets must be on the correct side and ensure that water supply is on and there is proper electrical supply to the heater before turning on the water heater.
4. I just installed one unit of Storage water heater, but then my unit does not give any hot water after it has been installed. What is wrong?
   There could be a problem arising from installation. Please read the instruction manual carefully before performing any installation. Heater tank must be filled with water for at least 10-15 minutes, tap outlet turned open to release any trapped gas within the tank before attempting to switch on the electrical supply. Storage water heaters are like the kettle system, the heating element must be submerged in water before attempting to introduce electrical supply to the heating element. Failure to do this will result in heating element, thermofius and thermostat getting burnt. This is a will cause warranty void as installation error is not covered under warranty.